Terms of Use

1. The agreement

These Terms of Use (the "Terms") form a binding agreement between you and Medbay Fit ("we", "us") and govern your use of the Medbay Fit mobile applications for iOS and Android, our backend service and this website (together, the "App"). By downloading, installing or using the App you accept these Terms and our Privacy Policy. If you do not accept them, do not use the App.

2. Eligibility and your account

• You must be at least 16 years old, or older where your country requires it. If you are under 18, use the App only with a parent's or guardian's involvement and after speaking to a physician.
• On first launch the App creates an account tied to an identifier generated on your device. Signing in with Apple or Google is optional and exists so you can keep your account when you change device.
• You are responsible for your device, for keeping access to it secure, and for everything done through your account.
• One account is for one person. Do not share, sell or transfer your account.
• The data you enter must be your own and must be accurate to the best of your knowledge. Coaching output based on wrong inputs will be wrong.

3. Licence

We grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use one copy of the App on devices you own or control, for your own personal, non-commercial use, in accordance with these Terms and with the usage rules of the store you downloaded it from. Any rights not expressly granted are reserved.

You may not, and may not allow anyone else to:

• copy, modify, translate, adapt or create derivative works of the App;
• reverse engineer, decompile or disassemble it, except to the extent that applicable law expressly permits this despite this restriction;
• rent, lease, lend, sell, sublicense, distribute or host the App as a service;
• remove or obscure any proprietary notice;
• use the App to build a competing product, or to train a machine-learning model;
• scrape, bulk-download or systematically extract the exercise catalogue, food database, programs, plans or any other content;
• access the App by any means other than the published apps, or interfere with, overload, probe or circumvent our API, rate limits, authentication or subscription checks.

4. Medbay Fit Pro subscriptions

Logging your training, meals, water, supplements and measurements is free. Medbay Fit Pro is a paid subscription that removes the limit on the AI features (program and diet generation, coach chat, food-photo estimation, body analysis, weekly reports). Without Pro you get a limited allowance of free AI credits; when they run out the AI features stop until you subscribe.

• Plans. Monthly, 3-month and 6-month auto-renewing subscriptions. The exact price, currency, period and any introductory offer are shown in the App before you confirm, and are set per country by the store.
• Where you are billed. Purchases are processed by Apple (App Store) or Google (Google Play) and charged to the Apple ID or Google Play account you used. We never see or handle your payment card.
• Auto-renewal. Your subscription renews automatically at the end of each period, at the then-current price, and your account is charged within 24 hours before the period ends — unless you cancel first.
• Cancelling. You must cancel at least 24 hours before the current period ends, through your store account settings (see §5). Deleting the App does not cancel a subscription.
• After cancelling you keep Pro until the end of the period you already paid for, then the account reverts to the free tier. Your logged data is not deleted when Pro ends.
• Free trials and offers, where offered, convert into a paid subscription automatically unless cancelled at least 24 hours before the trial ends. If you cancel during a trial you may lose the remaining free time immediately. An introductory offer can be used once; the store decides eligibility.
• Restoring. A subscription follows your store account, not your device. Use "Restore purchases" in the App on a new device.

5. Cancelling, refunds and price changes

How to cancel:

• iPhone / iPad: Settings → your name → Subscriptions → Medbay Fit → Cancel Subscription.
• Android: Google Play app → profile icon → Payments & subscriptions → Subscriptions → Medbay Fit → Cancel subscription.

Refunds. Because Apple and Google are the sellers of record, we cannot issue refunds and do not process them. Refund requests must go to the store: Apple via reportaproblem.apple.com, Google via the Play Store order history. Whether a refund is granted is the store's decision under its own policy. Except where the law of your country gives you a statutory right of withdrawal or refund, payments are non-refundable and partly used periods are not refunded pro rata. If you are a consumer in the EEA or UK, nothing here removes your statutory rights, including any right of withdrawal — note that by starting to use a digital service immediately you may lose the 14-day withdrawal right.

Price changes. We may change subscription prices. A change applies only to periods after it takes effect, and the store will notify you and, where required, ask you to agree before the next renewal. If you do not agree, cancel before the renewal date.

6. AI-generated content

Programs, diet plans, coach replies, weekly reports, food-photo estimates and body-photo analyses are produced by automated systems, including third-party large language models. They are suggestions based on what you told us, not professional advice, and they can be incomplete, inaccurate or unsuitable for you.

• Macro and calorie estimates from a photograph are approximations and should not be relied on where precision matters medically.
• Body-analysis scores (body fat, muscle mass, symmetry, posture) are algorithmic estimates from a photo, not measurements, and not a clinical assessment.
• You are responsible for reviewing anything the AI proposes before you act on it, and for approving or rejecting changes it suggests to your plan.
• Do not enter another person's personal or health data, or content you are not entitled to share, into any AI feature.
• AI features depend on a third-party provider and may be unavailable, rate-limited or changed at any time.

7. Acceptable use

You agree not to:

• break any applicable law, or use the App for any unlawful purpose;
• impersonate anyone, or misrepresent your affiliation with a person or organisation;
• upload malware, or attempt to gain unauthorised access to any account, server or data that is not yours;
• probe or bypass authentication, rate limiting, subscription entitlement checks or moderation;
• use bots, scrapers or automated means to create accounts, post content or extract data;
• use the App to give, solicit or sell medical, pharmaceutical or dosing advice to other people;
• sell, advertise, promote or arrange the supply of prescription medicines, controlled or prohibited substances, or performance-enhancing drugs, through any part of the App;
• infringe anyone's intellectual property, privacy or publicity rights;
• do anything that interferes with other users' use of the service.

The supplement and protocol tracking features are a private diary. The App does not recommend, endorse, prescribe or dose any substance, and nothing in it should be read as a suggestion to take anything. What you choose to record and what you choose to take is your own decision and your own legal responsibility.

8. Community content rules

The community features are optional and disabled until you switch your profile to public. If you use them, these rules apply to posts, photos, comments, display names, avatars and bios.

Do not post:

• harassment, bullying, threats, hate speech, or content that attacks or degrades people for who they are;
• nudity, sexual or sexualised content, or content sexualising minors in any way whatsoever;
• content depicting or encouraging self-harm, eating disorders, extreme dieting or dangerous training practices;
• medical, pharmaceutical or dosing advice, or the promotion or sale of medicines, steroids, controlled substances or prohibited performance-enhancing drugs;
• spam, repetitive posting, engagement farming, referral links, scams, pyramid schemes or unsolicited advertising;
• demonstrably false or misleading health claims;
• violent, graphic, illegal or hateful material;
• anyone else's personal data or photographs without their permission;
• content you do not have the rights to post.

Moderation. Every user can block another user — which cuts visibility in both directions — and report a post, comment or user. Content reported by enough distinct users is hidden from the feed automatically, pending review. We may remove content, hide a post, restrict community access, or suspend or terminate an account that breaks these rules, with or without notice, and we may do so at our discretion. We are not obliged to monitor content, but we may. If you see something that breaks these rules, report it in the app or email [email protected].

9. Your content and the licence you give us

You keep ownership of everything you create or upload: your logs, measurements, notes, photos and community posts ("Your Content").

To run the service, you grant us a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, transmit and process Your Content, and to make the technical modifications needed to deliver it (for example resizing an image). For content you deliberately publish to the community, that licence also covers displaying it to other users for as long as you keep it published. This licence exists only to operate, secure, support and improve the service, and it ends when you delete the content or your account, subject to the retention periods in the Privacy Policy.

We do not use Your Content for advertising, we do not sell it, and we do not use it to train machine-learning models.

10. Our intellectual property

The App, its source code, design, user interface, the "Medbay Fit" name and logo, the curated exercise catalogue and food database, the template programs and diet plans, the badge system and all related content are owned by us or our licensors and are protected by copyright, trademark and other laws. Exercise media and datasets are used under their respective licences. These Terms do not transfer any ownership to you.

11. Third-party services

The App relies on third parties: Apple and Google for distribution, payment and sign-in, RevenueCat for subscription management, Firebase Cloud Messaging for notifications, OpenAI for AI features, and Apple Health / Health Connect where you enable them. Your use of those services is also governed by their own terms, and we are not responsible for them. Where a third-party component is included in the App under an open-source licence, that licence governs that component.

12. Availability and changes to the app

We provide the App on a best-effort basis. We may add, change, suspend or remove features, and we may impose or change limits (including AI usage limits) at any time. We may need to take the service down for maintenance. We will try not to remove a feature you are paying for without notice; if we discontinue a paid feature entirely during a period you have paid for, contact us and we will look at a fair resolution together with the store. Nothing here guarantees uninterrupted availability.

13. Disclaimer of warranties

To the maximum extent permitted by law, the App is provided "as is" and "as available", without warranty of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement. We do not warrant that the App will be uninterrupted, secure or error-free, that any defect will be corrected, that AI output, calorie or macro data, or estimates derived from photos will be accurate, or that using the App will produce any particular result for your health, body composition, strength or performance. Results depend on factors outside our control.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. Consumers keep their mandatory statutory rights.

14. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data, loss of goodwill, business interruption, or the cost of substitute services, arising out of or in connection with the App — even if we were told such damages were possible.

To the maximum extent permitted by law, our total aggregate liability for all claims relating to the App is limited to the greater of (a) the amount you paid us for the App in the twelve months before the event giving rise to the claim, or (b) EUR 50.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by our negligence, for fraud, or for fraudulent misrepresentation.

You assume the risk of physical activity. Exercise, dietary change and supplementation carry inherent risks of injury and illness. To the extent permitted by law, you accept those risks and agree that we are not liable for injury, illness, aggravation of an existing condition, or any other harm resulting from following training, nutrition or other guidance provided through the App.

15. Indemnity

You agree to indemnify and hold us harmless from any claim, demand, loss or expense (including reasonable legal fees) arising from your breach of these Terms, from content you post, or from your unlawful or infringing use of the App.

16. Termination

You may stop using the App at any time, delete it from your device, and ask us to delete your account (see the account deletion page). Deleting the App does not cancel a subscription — cancel it in the store.

We may suspend or terminate your access, with notice where practical and immediately where necessary, if you break these Terms, if we are required to by law, or if your use creates risk or legal exposure for us or other users. On termination the licence in §3 ends. The sections that by their nature should survive — licence restrictions, disclaimers, liability limits, indemnity and governing law — survive.

17. Additional terms for the Apple App Store

These terms apply if you obtained the App from the Apple App Store:

• This agreement is concluded between you and us only, not with Apple. Apple is not a party to it and is not responsible for the App or its content.
• The licence granted in §3 is limited to a non-transferable licence to use the App on any Apple-branded product that you own or control, as permitted by the App Store Usage Rules — except that the App may be accessed by other accounts associated with you via Family Sharing or volume purchasing.
• Maintenance and support for the App is our sole responsibility, not Apple's. Contact [email protected].
• In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to any warranty are our sole responsibility.
• Product claims. Apple is not responsible for addressing any claims by you or a third party relating to the App or your use of it, including product liability claims, any claim that the App fails to conform to a legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation.
• Intellectual property. In the event of a third-party claim that the App or your use of it infringes that third party's intellectual property rights, we — not Apple — are solely responsible for the investigation, defence, settlement and discharge of that claim.
• Legal compliance. You represent and warrant that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties.
• Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of this section, and upon your acceptance of these Terms Apple has the right (and is deemed to have accepted the right) to enforce this section against you.

18. Additional terms for Google Play

If you obtained the App from Google Play, this agreement is between you and us only. Google is not a party to it, is not responsible for the App and provides no warranty for it. Your purchase is also subject to the Google Play Terms of Service, and refunds are handled by Google under the Google Play refund policy. Support is our responsibility: [email protected].

19. Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-law rules, and the courts of Istanbul, Türkiye have non-exclusive jurisdiction over any dispute.

If you are a consumer, this does not deprive you of the protection of the mandatory consumer law of your country of residence, and you may also bring proceedings in your local courts. Nothing here limits your right to use a consumer arbitration board or alternative dispute resolution scheme available to you. Before starting formal proceedings, please contact [email protected] — most issues can be settled that way.

20. General

• Changes. We may update these Terms. We will change the "Last updated" date and, for material changes, notify you in the App before they take effect. Continuing to use the App after that means you accept the new Terms; if you do not, stop using the App and cancel any subscription.
• Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about the App.
• Severability. If a provision is unenforceable, the rest stays in force and the provision is limited to the minimum extent necessary.
• No waiver. If we do not enforce a right, we do not waive it.
• Assignment. You may not assign these Terms. We may assign them as part of a merger, acquisition or sale of assets, with notice to you.
• Force majeure. Neither party is liable for failures caused by events beyond its reasonable control.
• Language. The English version of these Terms prevails if a translation conflicts with it, except where local law requires otherwise.

21. Contact

Questions about these Terms, notices, and legal or copyright complaints: [email protected].