Support

How do I cancel my Medbay Fit Pro subscription?

Subscriptions are billed by Apple or Google, so they are cancelled in your store account — not in our app, and not by deleting the app.

• iPhone / iPad: Settings → tap your name at the top → Subscriptions → Medbay Fit → Cancel Subscription.
• Android: open the Google Play app → tap your profile icon → Payments & subscriptions → Subscriptions → Medbay Fit → Cancel subscription.

Cancel at least 24 hours before the current period ends, otherwise it renews. You keep Pro until the end of the period you have already paid for, then the app returns to the free tier. Nothing you logged is deleted when Pro ends.

Can I get a refund?

We cannot issue refunds, because Apple and Google are the sellers of record and hold the payment. Request one from the store: on iOS via reportaproblem.apple.com, on Android from your order history in the Google Play app. Whether it is granted is the store's decision. If the reason is a bug in Medbay Fit, email us anyway — we would like to fix it.

I paid, but Pro is not active. How do I restore my purchase?

A subscription belongs to your store account, so it follows you to a new phone. In the app tap your profile picture (top right of the Today screen), then Go Premium (Premium'a geç) → Restore purchases (Satın alımları geri yükle).

Still not active? Check, in this order:

• you are signed in to the same Apple ID or Google account that made the purchase (a family member's account will not work unless the subscription is shared);
• you are online — restoring needs a connection to the store;
• the subscription is still active in your store subscription list (see above);
• force-quit and reopen the app once.

If it still fails, email us with the store receipt or order ID and we will trace it.

How do I delete my account and all my data?

Email [email protected] with the subject Delete my account. The full instructions, what gets erased and how long it takes are on the delete your account page.

Two things worth knowing before you do it: deletion is permanent and cannot be undone, and it does not cancel an active subscription — cancel that in the store first, or you will keep being charged for an account that no longer exists.

How do I disconnect Apple Health or Health Connect?

In the app: profile picture (top right) → Settings → Apple Health (or Health Connect) → Disconnect (Bağlantıyı kes). This stops syncing in both directions and deletes the records that were imported from the platform from your Medbay Fit account. Measurements, workouts and meals you entered yourself stay, because they are yours. On iPhone you are asked first and can choose Disconnect, keep data (Kes, verileri sakla) instead.

Revoking the permission at the OS level:

• iOS: Settings → Privacy & Security → Health → Medbay Fit — or the Health app → Sharing → Apps → Medbay Fit. You can turn individual data types on or off.
• Android: Health Connect (in Settings on Android 14+, or the separate Health Connect app on Android 9–13) → App permissions → Medbay Fit → remove access.

Note that revoking at the OS level stops new data flowing, but the records already imported stay until you use Disconnect in the app or delete your account.

Nothing is coming in from Apple Health.

iOS deliberately does not tell an app whether a read permission was denied — a denied data type looks exactly like "you have no data". So if a category looks empty, check Settings → Privacy & Security → Health → Medbay Fit and confirm the switches for weight, workouts, nutrition, hydration and steps are on, then pull to refresh.

Health Connect is not available on my Android phone.

Health Connect requires Android 9 (API 28) or newer. On Android 14 and up it is built into the system; on Android 9–13 it is a separate app you install from Google Play. On Android 8 and older the feature is hidden because the platform does not exist there.

Can I use Medbay Fit without signing in?

Yes. Sign-in with Apple or Google is optional and exists only so your account survives a lost or replaced phone. Without it your account lives on that one device — if you delete the app or reset the device, we have no way to identify you and the account cannot be recovered.

I changed phone and my data is gone.

If you had signed in with Apple or Google, sign in again with the same provider on the new device and everything comes back. If you never signed in, the account was tied to the old device's secure store and cannot be recovered — sorry, that is the trade-off of not asking you for an email address up front.

The AI features say they are unavailable.

Either you have used up your free AI credits, in which case Medbay Fit Pro removes the limit, or the AI provider is temporarily unreachable and it will work again shortly. Everything else in the app — logging, tracking, the library, your plans — keeps working either way.

An exercise name is in English even though the app is Turkish.

That is deliberate. The exercise dataset has no Turkish names, and gym terminology is largely English anyway, so we left the movement names as they are. The step-by-step instructions are translated.

Something in my program or a macro estimate looks wrong.

AI output is a suggestion, not a fact, and macro estimates from a photo are approximations. Edit it, or ask the coach to rework it. If a value looks badly wrong, send us a screenshot — that is exactly the feedback we want.

How do I report a bug, a security issue, or abusive content?

All three go to [email protected]. For a security issue, please tell us privately first and give us a reasonable window to fix it before disclosing it publicly. For abusive community content, use the in-app Report action so moderation can act immediately, and email us if it is urgent.